In-Store Shopping

CONVENIENT IN-STORE PICKUP

At Wildcat Cannabis, we understand that your time is valuable, which is why we’ve streamlined our in-store pickup service to provide the fastest, most convenient way to get your cannabis products. Our commitment to seamless service means you can place your order online through and have it ready for pickup in no time at all. Whether you’re a medical patient needing specific products, or a recreational customer exploring our extensive menu, our pickup options accommodate your schedule and preferences.

Our in-store pickup system combines the convenience of online shopping with the immediacy of same-day service. You browse our full inventory at your convenience, select your preferred products, and receive real-time updates about your order status. This approach eliminates wait times and ensures you get exactly what you want when you arrive at our location.

HOW OUR ORDERING PROCESS WORKS

When you visit our online menu, you will find our complete product selection with detailed descriptions, potency information, and current availability. The ordering platform walks you through each step, from browsing categories to finalizing your selection. Our inventory updates in real-time, so you’ll never experience the frustration of ordering something that’s out of stock. Once you’ve made your selections, simply choose your preferred pickup time and complete the checkout process.

Through Wildcat Cannabis Online Ordering, we provide step-by-step order progress notifications direct to you either via email or text, based on your preference. These updates include confirmation when we receive your order, notification when our team begins preparing it, and an alert when everything is ready for pickup. This transparent communication ensures you’re never left wondering about your order status, and you can plan your arrival accordingly. Our quality products are carefully selected and prepared by knowledgeable staff who understand the importance of accuracy in every order.

FLEXIBLE PICKUP OPTIONS AND HOURS

You have the choice to pick up your order either in-store or from our walk-up window. Walk-ins are welcome until 30 minutes prior to close every day.

PAYMENT AND IDENTIFICATION REQUIREMENTS

Our checkout process accommodates various payment preferences while maintaining strict compliance with state regulations. We accept cash, debit cards, and DutchiePay for your convenience. For those who prefer cash transactions, we have on-site ATMs available, eliminating the need to stop elsewhere before visiting us. Our prices make premium cannabis accessible, and our multiple payment options ensure the transaction process never becomes a barrier to service.

When arriving for pickup, you’ll need to present a valid ID matching the order credentials at your pre-selected lane, whether using our drive-thru or walk-up service. This verification process protects both you and our business while ensuring compliance with Kentucky cannabis regulations. Our trained staff efficiently verify identification while maintaining your privacy and expediting the pickup process.

CUSTOMER SATISFACTION AND RETURN POLICY

We stand behind the products we sell and want every customer to have a positive experience with their purchase. Our return policy reflects this commitment:

• Damaged products: We accept returns of items damaged prior to sale
• Malfunctioning items: Products that don’t work as intended are eligible for return
• Missing contents: If your product is missing components, we will exchange it

Please note that returns are accepted up 72 hours from initial purchase. If you are not a customer registered in the Wildcat Cannabis loyalty program, you must present a receipt.

Our return policy demonstrates both our confidence in our inventory and our dedication to customer satisfaction. Our team carefully inspects products before they reach your hands, but we understand that issues occasionally arise. When they do, we’re ready to resolve them quickly and fairly, maintaining the trust you’ve placed in Wildcat Cannabis for your cannabis needs.