Online Ordering / In-Store Pickup

How Online Ordering Works at Wildcat Cannabis

Reserving products through our online system begins with confirming your eligibility under Kentucky’s medical cannabis program. As a licensed medical cannabis dispensary, Wildcat Cannabis is required to verify that each person placing an order is a registered patient or designated caregiver with a valid registry identification card. The online ordering platform is designed to reflect this requirement, prompting you to enter identifying details that align with the state registry before an order can be submitted for pickup.

Once you access the menu, product listings display available categories, strain or formulation information, and quantity details drawn from our real-time inventory. Because Kentucky law requires all products to be tracked through a state monitoring system, the menu updates as items are sold or restocked. This helps reduce the chance that you reserve something no longer in stock. After you select your items, you submit the order and receive a confirmation that your reservation is being prepared for in-store pickup.

Preparing Your Order for Pickup

When your reservation reaches our staff, associates gather the requested items and hold them under your name and registry information. No payment or final transaction is completed online. Instead, the order is verified in person when you arrive, which allows our team to confirm your identity, check your registry ID card, and ensure the products match what state law permits for your certification. This process supports compliance while giving you a predictable way to plan a visit.

Reservations are held for a limited period. If circumstances change, you may contact us to adjust or cancel the order. Keep in mind that placing an online reservation does not guarantee a purchase—Kentucky law requires a qualifying condition, practitioner certification, and a valid registry ID card at the point of sale. If any of these elements cannot be verified in the store, the transaction cannot be completed.

Steps in the In-Store Pickup Process

The pickup experience is structured to remain orderly and consistent with state record-keeping requirements. Below is a general outline of what to expect when retrieving an online reservation:

• Arrival and check-in: Present yourself at the designated pickup area and provide your name and reservation reference.
• Identity and registry verification: Staff confirm your valid registry ID card and match it to the account used for the order.
• Order review: Associates review each reserved item with you, including quantity and product details, before finalizing.
• Completion and recording: The transaction is recorded through the state tracking system as required by Kentucky law.

This sequence is intended to keep visits efficient while meeting the documentation obligations placed on every licensed dispensary. If you are a caregiver picking up on behalf of a registered patient, be prepared to present documentation that establishes your authorization under the program.

Reasons Patients Use Online Ordering

Patients and caregivers use our online ordering and in-store pickup system for a range of practical reasons. Some prefer to review the menu at home, take time to consider available product categories, and prepare questions before speaking with our staff. Others use it to organize a trip when balancing work schedules or travel across Morehead, KY and surrounding areas. The following scenarios illustrate common ways the system is used:

1. Time-limited visits: Reserving ahead can shorten the amount of time spent in the store during pickup.
2. Menu familiarization: Reviewing product categories in advance allows for more informed conversations with staff.
3. Caregiver coordination: Designated caregivers can prepare a reservation and gather required documentation before arriving.

Cannabis is one option that qualified patients may choose to discuss with a licensed practitioner, and it should never be viewed as a standalone solution. Our staff can provide educational information about product formats and proper dosing methods, but decisions about certification and appropriateness are made between you and your practitioner. Wildcat Cannabis does not make medical claims or promise outcomes.